Our 48 Hour Money Back Guarantee for COVID-19 Safe Buying
48 Hour Return Promise: We’ve made buying from home as safe and easy as possible by giving you 48 hours and up to 300kms to make sure you’ve found the right car!
National Capital Motors, Canberra Fleet & Wholesale Centre and Goulburn Country Motors stand by our customers, staff and products. This is why we have introduced a 48 Hour Return Promise to give you peace of mind you get when buying a used car from us.
In these uncertain times, you can now buy with confidence. Right from the get go, you’re safe in the knowledge that if the vehicle is just not quite right for you, you can return the vehicle for a full refund, no questions asked.
So you can have full clarity and transparency for your purchase decision:
- You are entitled to a full refund if you inform our Dealership manager of your intention to return the vehicle within 2 consecutive days. This needs to be provided in writing or via email within the 38 hours period.
- Once you have informed, you must make a reasonable effort to return the vehicle to the Dealership. Transport costs associated with returning the vehicle is at the expense of the purchaser.
- If a vehicle was traded in as part of the purchase agreement, we will not sell that trade-in vehicle until the 48-hour money back guarantee period has lapsed.
Some situations that will impact the 48-hour guarantee:
- If the vehicle has been driven more than 300km before it is returned, the 48-hour money back guarantee does not apply.
- If the vehicle sustains any damage or has been in an accident before it is returned, the 48-hour money back guarantee does not apply.
*TERMS & CONDITIONS – 48 Hour Money Back Guarantee
- The National Capital Motors, Canberra Fleet & Wholesale Centre and Goulburn Country Motors 48 Hour Money Back Guarantee is applicable to the purchase of Demonstrator and Used cars exclusively. Excludes fleet and wholesale.
- You are entitled to a full refund if you inform our Dealership Manager of your intention to return the vehicle in writing or via email within two consecutive days of delivery.
- You must make a reasonable effort to return the vehicle to the National Capital Motors, Canberra Fleet & Wholesale Centre and Goulburn Country Motors dealership where it was purchased, on the day of notification or before 5pm the next day.
- The vehicle must be returned by its owner in the same condition it was when purchased.
- Mechanical problems not caused by you, and fair wear and tear are acceptable.
- Any break fees to reverse the loan will be at your expense
- If a vehicle was traded-in as part of your purchase agreement, we will not sell it until the 48 hour period has lapsed.
- The 48 Hour Money Back Guarantee is exclusive to National Capital Motors, Canberra Fleet & Wholesale Centre and Goulburn Country Motors dealers and applies to Used and Demonstrator cars only – excludes fleet and wholesale.
- Money back offer will not apply if: The vehicle has been driven more than 300 km, has been damaged in any way, or is involved in an accident before its return.
- Money back offer will not apply if: Vehicle is financed, and the amount refundable is not sufficient to pay out the loan
- Transport costs associated with the returning of the vehicle is at the expense of the purchaser